Return & Refund Policy
Last updated: 1/3/2020
Thanks for shopping with South Seas Islander.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. Please note that due to the Covid-19 outbreak, the packages might take longer than usual to reach you.
If you have any questions on how to return your item to us, contact us through email at firstname.lastname@example.org.
Last updated: 10/6/2022
Items are shipped from Bora Bora through the post office for international delivery and via fret Air Tahiti for the local islands. Please allow between 15-60 days for your international orders to arrive.
If more than 60 days have passed please email us at email@example.com to review the status of your order. We are not responsible for any unexpected delay caused by the shipping company. Refunds will be handled through email if necessary.
New VAT rules for EU countries
Last updated: 1/1/2022
Depuis le 1er juillet 2021, les envois depuis la Polynésie Français vers la métropole et les pays membres de l'Union Européenne sont désormais soumis à la TVA et aux droits de douane.
Les formalités douanières s’appliquent comme pour un envoi depuis un pays non membre de l’Union Européenne.
South Seas Islander n’est pas responsable des frais additionnels appliqués lors de la réception de votre colis.
Merci de votre compréhension
Since July 1st, 2021, shipments from French Polynesia to mainland France and the European Union countries are now subject to VAT and customs duties.
Customs formalities apply as for a shipment from a country that is not a member of the European Union. South Seas Islander is not responsible for any additional charges applied upon receipt of your package.
Thank you for your understanding
Last updated: 1/2/2021
South Seas Islander operates http://www.southseasislander.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this ...
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.